Total Customer Focus: Public Program – United States, MN – Sep 2017

Total Customer Focus: Public Program – United States, MN – Sep 2017
Event on 2017-09-12 09:00:00
"Loved it. Excellent program that is absolutely required for individuals in contact with customers."   Total Customer FocusChanging relationships with customers where it matters most Download the Brochure The business world is changing rapidly, especially for technology companies. The table below captures just a few of the shifts confronting customers and suppliers today. Old World New World Sales people determined how their offers addressed their customer needs – then convinced the customer Customers  decide precisely what their needs are, how they want them addressed and who they want to work with – all before involving suppliers  Technical Service responded to customer requests quickly and completely Customers want Technical Service people to anticipate problems and propose solutions without being asked Customers figured out on their own how to use technology to address their business issues Customers want help and support in how to apply new technology to achieve their business outcomes  Customers bought products and services Customers want to buy results Total Customer Focus is a program that provides participants with the skills and capabilities to change their relationships with customers and address the opportunities presented by the new world. More than a Training WorkshopA Change Management Program Most training workshops fail to deliver changes in skills and behavior that are sustained over the long-term. This is because the workshop is a single training event; there are no activities aimed at sustaining and supporting the participants after the workshop. Global Partners’ programs combine live workshops with virtual, web-based follow-through activities that ensure that new skills and behaviors are successfully embedded in the day-to-day thinking and activities of participants. In addition, highly realistic and memorable workshop case studies and exercises, as well as practical application tools engage participants and motivate them to start applying their new skills immediately The TCF public program also provides participants with the opportunity to learn from each other about how to apply new techniques, skills and tools in different customer and company situations. This occurs during the workshop itself as well as in follow-up peer collaboration coaching webinars. Pre workshop preparation activities coverWhen: Week of September 4, 2017Where: Virtual/Online Background reading on Total Customer Focus TCF Self-assessment Preparation Assignments 2-Day Application Workshop [Download the Agenda]When: September 12-13, 2017 (9am – 5pm)Where: Minneapolis, MN, United States* Lunch is provided  Changing Relationships with Customers; Understanding why and how relationships are changing and how you can benefit from it Making the three Key shifts in thinking and working; applying new skills and tools for each shift Shift 1: Reactive to Proactive Shift 2: Getting to the Real Issues Shift 3: Achieving Win-Win Outcomes Embedding New Skills and Behaviors; creating a strategy and action plan Identifying opportunities for application Overcoming personal barriers Peer coaching and collaboration A Peer Collaboration Community is established for follow-through and embeddingWhen: Webinar 1: Week of October 2, 2017 Webinar 2: Week of October 30, 2017 Webinar 3: Week of November 27, 2017 Where: Virtual/Online Web coaching sessions with peers and GPI facilitators Sharing best practices, challenges and success stories in applying new skills and behaviors Personal case study Results metrics Who will benefit? Total Customer Focus is for people working in Front-Line organizations in sales, account management, technical support and customer service who wish to acquire new skills and behaviors that enable them to change their relationships with customers and lead change in their own organizations. As a result of this program, participants will be able to:   Go beyond addressing customers’ technical problems and help customers to achieve their targeted business outcome Achieve win-win outcomes that meet customer requests while protecting your own company’s interests Be proactive and take the lead in the relationships, shift from only satisfying your customer to building a Trusted Business Partner relationship The program includes engaging and valuable preparation webinars and follow-up web coaching to embed new skills and behaviors. Your Program Facilitator PAUL HESSELSCHWERDTPresident Paul has been a senior executive in consulting and industry for more than 20 years. He has worked with companies in the Americas, Europe and Asia. Together with the Global Partners team, he has designed and implemented programs in leadership, management development, sales and marketing, and project management across a range of industries, including pharmaceuticals, biotech, retail, chemicals, consumer products, electronics and high technology. Paul’s career began in finance and accounting and half of his professional life has been as a Finance Director and Chief Financial Officer for industrial, life sciences and global media companies. Paul also leads Global Partners’ Community of Practice in Business Acumen, where he combines his diverse experience in the financial world with his consulting and training know-how to enable clients to improve their business results significantly and sustainably. Paul is a frequent conference speaker and published author on a number of areas, including Business Acumen, Lean Six Sigma and sales and marketing. Paul is a graduate of Boston University and Babson College. He is passionate about people, Holland, music and travel. Ask Paul a question on LinkedIn.

at Minneapolis, Minnesota, United States
Minneapolis, Minnesota, United States
Minneapolis, United States

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