Cancellation & Rescheduling Policy

Your appointment time is reserved specifically for you. If you need to cancel or reschedule your appointment, please do so at least 24 hours before your scheduled appointment time. Changes can be made by calling Healthy Acupuncture at (951)595-5477.

All appointments (including new patient appointments) needing to be cancelled or rescheduled with less than 24 hours advance notice will be charged 50% of the regular appointment fee to the card on file. 

In the event of a missed appointment without any notification of cancellation or rescheduling (“no-call, no-show”), you will be charged the full cost of the regular appointment fee to the card on file. 

Patients who are receiving reduced rate fees will be charged as described above, based on the reduced rate.

Exceptions will be made for late cancellation or reschedule requests for the following reasons:

  • Rescheduling an appointment within the next seven days with the same practitioner: no charge
  • Medical or family emergencies: no charge
  • Bad weather with local school closure: no charge

Appointments are considered cancelled and forfeited 20 minutes after the appointment time without advance notice and charged to the card on file per the policy. Please contact us at (951)595-5477 if you are running late.